You can return within 90 days of delivery any security product that doesn’t work or fails to work within 90 days. Also, any unopened security products can be returned within 90 days of delivery if in like new condition. Both will receive a full refund. Buyer pays return shipping. If you used a username and/or password with a product that is being returned you will need to supply these in order to get a refund. To notify us of a return and to get our mailing address, email us at the following email address and give your name, product/s purchased, problems with the product/s, and that you are seeking a refund. (If you are having trouble installing a product, email us first to see if the Apartment Security Store can help.)